From Sales to Relationships: The Warren Henry Way with Ismet Yagci

DISCLAIMER: This podcast is sponsored by Warren Henry Auto Group.

In Fried on Business Episode 842, host Jim Fried celebrates both his 17th season on air and his latest purchase—a brand new Lincoln from Warren Henry Lincoln of North Miami. Joining him is Ismet Yagci, the dealership’s General Manager, to explore how building strong relationships—both inside and outside the showroom—drives everything they do.

For Ismet and the Warren Henry team, relationships are the foundation of business success. From customer interactions to team development, every connection matters. Ismet explains how their culture emphasizes listening, follow-up, and genuine care—values that go far beyond a transaction. The result? Long-term trust, repeat customers, and a workplace where people feel valued and motivated to excel.

Jim and Ismet dive into how this relationship-first mindset extends to leadership and training, mentoring employees to grow into future leaders while maintaining a high standard of service excellence. Whether it’s guiding a new customer through their first Lincoln purchase—or nurturing a team member’s professional journey—Warren Henry Lincoln’s success comes from putting people first.

Tune in to discover why Ismet Yagci believes relationships aren’t just part of the business—they are the business. This episode is a masterclass in customer care, authenticity, and community-driven leadership.

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Jim Fried has been a real estate business person since 1980 and has had his own radio show since 2009.

Mr. Fried specializes in capitalizing commercial real estate transactions, unearthing urban land opportunities and is also a private lender.

He has been active in the real estate industry for many years as a financial intermediary, broker and investor. He has experience with many property types including, but not limited to: apartments, condominiums, retail centers, office buildings, industrial parks and health care – with a special focus on memory care.

Jim has closed over $3BB in real estate transactions during his career in markets across the eastern US.

Jim uses his communication skills to inform and entertain on his weekly podcast show – Fried on Business. Of course, the show discusses real estate, but he also tackles issues such as branding, sports business, philanthropy, entrepreneurship, public private partnerships as well as health and wellness.

He is also a mentor to many up and coming people in the real estate industry through his membership on the Board of The University of Florida’s Bergstrom Center for Real Estate Studies.

Mr. Fried is a winner of the Miami-Dade Public School Alumni Achievement Award.

Contact Jim via email at jim@friedonbusiness.com